jabaji Privacy Policy
Learn everything about how your personal information is collected, used, and kept secure on the jabaji platform.
Introduction and Scope
jabaji is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use the jabaji website and related services, why we collect it, and how we use it.
By using any jabaji service, you are considered to have fully accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform. We reserve the right to amend this Policy at any time, and any changes will be reflected by an updated "Last Updated" date on this page.
What Information We Collect
Various types of information may be collected during registration, login, and use of services on the jabaji platform. A detailed description of this information is provided below.
Personally Identifiable Information
Information you provide during account registration:
- Full name and username
- Email address
- Date of birth (for age verification)
- Address and country of residence
- Documents submitted for identity verification
Financial and Payment Information
Information collected when processing deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Type of payment method
Technical Information
Collected automatically from your device and browser:
- IP address
- Browser type and version
- Device information (mobile / desktop)
- Operating system
- Cookie and session data
Gaming Activity Information
Information generated while playing on the platform:
- Game play history
- Bet amounts and results
- Records of bonus and promotion use
- VIP level progress
- Preferred games and categories
How Your Information Is Used
jabaji uses the information it collects for specific legitimate purposes. Each purpose is described in detail below.
3.1 Service Delivery and Operations
Your information is used to create and manage your account, process transactions, keep gaming services running without interruption, and resolve technical issues. This information is essential for the smooth operation of every service on the jabaji platform.
3.2 Identity Verification and Age Confirmation
jabaji is a platform for users aged 21 and above only. We use your date of birth and identity documents to confirm that our services are used exclusively by adults. KYC (Know Your Customer) verification is carried out to comply with Anti-Money Laundering (AML) regulations.
3.3 Security and Fraud Prevention
Technical and gaming data is analyzed to protect your account from unauthorized access and to detect potential fraud or misconduct. jabaji ensures the security of your information through SSL encryption and other protective measures.
3.4 Personalized Experience and Communication
Based on your preferred games and activity, we may send you relevant promotions, bonus offers, and service updates. This communication is done via email. You can opt out of marketing communications at any time.
3.5 Responsible Gaming
By analyzing gaming behavior, we can identify potentially problematic play patterns and provide support where needed. jabaji is committed to responsible gaming.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the jabaji website. Cookies are small text files stored in your browser that record information about your visit.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and save your language preferences. The site cannot function properly without these cookies.
Analytical Cookies
These cookies are used to understand user behavior on the website. They help improve service quality by analyzing which pages are visited most and how long users stay on the site.
Functional Cookies
These cookies are used to remember your personalized settings. Your previous preferences, display settings, and account preferences are saved through these cookies so you do not need to set them up again on each visit.
Marketing Cookies
These cookies may be used to show you relevant ads and promotions based on your interests. These cookies are optional and you can disable them through your browser settings.
Sharing Information with Third Parties
jabaji does not sell or rent your personal information to any third party. However, in certain circumstances some information may be shared with trusted parties.
5.1 Payment Processors
Your payment information is shared with bKash, Nagad, and Rocket to complete transactions through their services. This information is used solely for the purpose of completing the specific transaction.
5.2 Technology and Service Partners
Gaming software providers, security service providers, and technical support providers are trusted partners of jabaji. They are given access only to the limited information needed for their specific role and are contractually bound to meet our privacy standards.
5.3 Legal Obligations
We may be required to disclose certain information under a legal order or directive from a regulatory authority. We may share information with authorities as needed for fraud prevention, anti-money laundering investigations, or lawful legal proceedings.
5.4 Business Transfers
In the event of a company sale, merger, or restructuring, user information may form part of the transferred assets. In such circumstances the new owner will be bound to comply with the terms of this Privacy Policy.
Data Security Measures
jabaji uses industry-standard technologies and practices to protect your information. Our security infrastructure is as follows.
SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption technology.
Two-Factor Authentication
A two-step verification system is in place to enhance account security, preventing unauthorized access.
Secure Data Storage
Your information is stored in encrypted form on secure servers. Risk is assessed through regular security audits.
Data Retention Period
jabaji does not retain your information longer than necessary. The retention period depends on the type and purpose of the information.
Active Account Information
All account information and transaction records are retained for as long as your account remains active. This information is necessary for service delivery, dispute resolution, and regulatory compliance.
After Account Closure
After an account is closed or deactivated, certain information is retained for a specified period to meet legal obligations, anti-money laundering regulations, and regulatory requirements. Once this period has passed, the information is securely deleted.
Marketing Information
Information relating to marketing preferences is deleted in a timely manner after you opt out of marketing communications. Contact our support team at any time to stop receiving marketing communications.
Your Rights and Choices
As a user of the jabaji platform, you have several rights over your own information. Contact our support team at any time to exercise these rights.
Right to Access
You may request a copy of your own information stored at jabaji. We will fulfill this request within a reasonable time.
Right to Correction
If any information stored about you is incorrect or incomplete, you may request a correction. This can be done through account settings or via the support team.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You may object to the use of your information for marketing purposes. This can be done by using the unsubscribe link in any marketing email or by contacting us directly.
Protection of Minors
jabaji is strictly a platform for users aged 21 and above only. We do not knowingly collect information from any minor.
Age verification during registration is mandatory. If a user provides a false age and is later identified as a minor, their account will be suspended immediately and all associated information will be securely deleted. If a parent or guardian believes their child is using the jabaji platform, please contact us immediately at [email protected].
Policy Changes and Updates
jabaji reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the ways described below.
Notice of Changes
When significant changes are made to this Privacy Policy, we will update the "Last Updated" date at the top of the page. We will endeavor to notify registered users of important changes via email.
Accepting Changes
Continued use of the jabaji platform after a policy change means you are considered to have accepted the updated policy. We recommend visiting this page regularly to stay up to date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our team will contact you as soon as possible.
Email Support
Email us for any privacy-related matter:
Please include "Privacy Request" in the subject line for privacy-related requests.
Live Chat Support
Use jabaji's 24/7 live chat service for immediate assistance.
Our skilled agents are always ready to assist you in Bengali.
Service: 24 hours, 7 days a week